Return Policy Page

At Negus Med, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you have purchased from our e-commerce platform, negusmed.com, you may return it within 30 days of receipt for a refund or exchange.

Return Process:

1. Contact us: If you wish to return a product, please contact our customer service team at info@negusmed.com  to request a return authorization number (RA#).

2. Packaging and Shipping: Please package the product securely in the original product packaging, if possible. All products must be returned in good condition to ensure full credit. All products must be shipped freight prepaid, and we strongly recommend that you fully insure your return shipment in case of loss or damage.

3. Refunds: We will process your refund as soon as we receive the product. Please allow 2-3 weeks for the refund to be processed.

Exceptions:

1. Special Orders: Special orders or custom-made items are not returnable.

2. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for the return of the product and provide a replacement or refund.

3. Incorrect Product: If you receive an incorrect product, please contact us immediately for assistance. We will arrange for the return of the product and provide the correct product.

4. Limited Warranty: Our products come with a limited warranty, which is specified on the product page and in the product documentation. If a product fails due to a manufacturing defect, please contact us for assistance.