Support Policy Page

At Negus Med, we are committed to providing the highest level of customer support to ensure that you are completely satisfied with your purchase. Our support team is available to assist you with any questions or concerns you may have about our products or services.

Contacting Support:

1. Email: You can contact our support team by email at support@negusmed.com. We will respond to your inquiry as soon as possible.

2. Phone: You can contact our support team by phone at 0700711663. Our support team is available during regular business hours 08:00 - 17:00.

3. Online Support: You can also access online support through our website at negusmed.com. You can find answers to frequently asked questions, access user manuals, and product documentation, and submit a support ticket.

Support Services:

1. Technical Support: Our technical support team is available to assist you with any technical issues or questions you may have about our products.

2. Product Training: We offer product training to ensure that you are fully able to utilize the features and capabilities of our products.

3. Warranty Support: Our products come with a limited warranty, which is specified on the product page and in the product documentation. If a product fails due to a manufacturing defect, please contact us for assistance.

   4. Customization: We also offer customization services for our products to meet your specific needs. If you have a special requirement, please contact us and we will work with you to create a solution that meets your needs.

   5. Updates and Upgrades: We keep our products updated and secure, and will notify you of any updates or upgrades that are available for your products.

   6. Problem Resolution: If you encounter a problem with one of our products, our support team will work with you to resolve the issue as quickly and efficiently as possible.

   7. Communication: We will keep you informed about the status of your support request and will provide regular updates until the issue is resolved.

   8. Feedback: We value your feedback and welcome any suggestions you may have to improve our products or services.